We would like to inform you that the issue is now resolved. All maps and views in Rekor Command should load as expected.
Note: Some users may still notice that corridor labels are not visible on Satellite view. This does not affect map loading or core functionality. We are tracking this display item separately.
We will continue to monitor. If you encounter any issues, please refresh your browser and contact support@rekor.ai .
Sincerely, Rekor Customer Operations Team
Sep 30, 08:10 EDT
Investigating -
Dear customers,
We have identified a potential issue with our map provider affecting the Map view in Rekor Command. Some users may see the Map view fail to load. Our team is investigating with high priority.
Workaround: Please switch to Satellite view from the layer options, which should allow most users to continue working.
We apologize for the disruption and appreciate your patience. We’ll share updates as soon as we have more information. For assistance, contact support@rekor.ai .
Warm regards, Rekor Customer Operations Team
Sep 30, 03:42 EDT
